PAY LESS PACKAGING is considered a market leader in the South African packaging industry.

Known for our outstanding service, trusted advice and quality product, we serve customers in the Kwazulu-Natal. Through our trusted distribution partners, we also service customers throughout South Africa.

Whether you interact with us in your capacity as a customer, visitor, service provider, vendor, contractor, staff member or public official, chances are, we may need to collect some personal information from you. This Privacy Policy governs the manner in which we collect, store, maintain and process that personal information in accordance with the Protection of Personal Information Act or “POPIA”.

1. What we collect and how we collect it

PAY LESS PACKAGING may collect personal information from you, using state of the art technologies, websites, various digital platforms, manual processes and even physical documentation. Exactly what data we collect will depend on the business function being performed or the services being rendered. Some information may simply be required to enable or enhance general communications whilst other information types may be more sensitive. As a general principle, we do not collect personal information other than what is needed for legitimate business purposes.

This may include some or all of the following:

• First and last Name
• Title
• E-mail Address
• Telephone Numbers
• Driver’s Licence Details
• Identity Numbers
• Banking Details
• Employment Details
• Account Numbers
• Date of Birth
• Gender
• Financial & Accounting Records
• Trade References

2. When you visit our website

PAY LESS PACKAGING may, at any given time, maintain one or more public facing websites that customers, vendors and members of the public can access. In some instances, you can formally register to obtain user credentials to log in during subsequent visits.

In addition to the personal information required at registration, PAY LESS PACKAGING may record internet usage, as it relates to our information from your browser. This may include the Internet Protocol address (IP address) from where you are connected, PAY LESS PACKAGING browsing habits, click patterns, software versions, system type, screen resolution, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, the dates and times that you access the website, the paths taken, time spent on the site and pages within the website (usage information).

We may place small text files called “cookies” on your device when you visit our website. They do not contain personal information, but they do contain certain identifiers that allow us to associate your personal information with a particular device. Cookies are useful to manage a variety of things like access to content, website functionality and performance, preferences and links to third party content. Cookies can also be used to deliver targeted advertising. In most instances your website browser can be set to allow or reject the use of cookies, should you be willing to accept the potential limitations that this may cause. Additional information on cookies and their security implications can be found on www.allaboutcookies.org.

The PAY LESS PACKAGING website may contain electronic image requests, called web beacons. We use them to access cookies and count page views. They do not collect any of your personal information and are mostly used to compile anonymous information about our website. Please note that we have no control over third party websites and we therefore cannot control what information they may gather from your online activities.

3. When you use social media

The use of social media platforms and messaging applications, commonly used on smartphones and mobile devices, have become commonplace. We do not own or manage these platforms and do not take any responsibility for the information that you share during their use. You must carefully consider the privacy policies of each social media platform that you, or any minor in your care, use. There may be specific rules and acceptable usage guidelines for online behaviour that is specific to each social media platform or for the custom groups that you partake in.

4. Consent

Whenever we collect personal information directly from you, we strive to obtain explicit consent, however, we also collect information where consent is clearly implied or where we may have obtained your personal information from open public forums.

PAY LESS PACKAGING may collect your information from third party sources, partners and affiliates to whom you may have previously chosen to disclose your information. Regardless of the manner of collection, we have put mechanisms in place for you to withdraw your consent at any time or find out exactly what personal information we have on record concerning you.

5. Policy acceptance

You must accept all terms of the policy and agree to be bound by all its terms to engage with PAY LESS PACKAGING or access our services. If you are younger than eighteen (18) years old, you do not have legal capacity to accept these terms or access our services without the formal consent of a parent or legal guardian.

6. Why we need it

In keeping with the principles of lawfulness, fairness and transparency, we have listed some of the business activities where you can expect us to collect, store and process personal information. If there are any significant changes to our legitimate use of personal information, this will be updated.

• To deliver world-class packaging solutions
• To administrate our financial affairs
• To support our customers
• To engage with vendors and service providers
• To inform you of important service offerings
• To streamline and enhance services
• To comply with legal obligations and regulations
• To pursue good governance
• To engage in lawful marketing activities

6. Why we need it

In keeping with the principles of lawfulness, fairness and transparency, we have listed some of the business activities where you can expect us to collect, store and process personal information. If there are any significant changes to our legitimate use of personal information, this will be updated.

• To deliver world-class packaging solutions
• To administrate our financial affairs
• To support our customers
• To engage with vendors and service providers
• To inform you of important service offerings
• To streamline and enhance services
• To comply with legal obligations and regulations
• To pursue good governance
• To engage in lawful marketing activities

We will keep your personal information only for as long as there is a legal or legitimate business reason to do so. This is called the “retention period” and it may differ significantly, based on the type of data and reason of retention.

Once the formal retention period, as defined in our internal policies and applicable legislation expire, your personal data will be destroyed, using generally accepted industry technologies, norms and standards of good practice. We may retain personal data for service notification purposes until such time that you notify us that you no longer wish to receive this information.

7. How we share it

We may share your information with third parties, such as service providers, affiliates and subsidiaries, should we require specialist services or expertise to fulfil our obligations to you. Subject to due process and if specifically required to do so by law, we may share your information with the authorities. Circumstances may also arise where we need to protect the rights, property and safety of others. This includes the exchange of information with organisations for the purpose of fraud protection, security and credit risk reduction.

8. How we secure it

No organisation is immune to the ongoing and increasingly sophisticated cyberattacks on private and public sector organisations. PAY LESS PACKAGING does not provide any specific or implied guarantee that it will never experience a security breach. However, as a responsible contributor, we endeavour to implement and maintain a comprehensive portfolio of security controls that are internationally considered to be important and effective in protecting sensitive information. We also have measures in place to inform you, should we believe that a security breach occurred.

9. What are your rights?

You have specific rights under the Protection of Personal Information Act in relation to the data that we collect, store and process about you. To act on these rights, please contact our Information Privacy Office. Following due process, you can:

• Request access to your personal information
• Request correction of your information
• Request destruction of your personal information

If you still feel that your personal data has not been handled appropriately according to law, you can contact the South African Information Privacy Regulator and file a complaint with them.

10. Changes to our Privacy Policy

Any changes that we make to our Privacy Policy will be posted in a prominent place on the PAY LESS PACKAGING website. If requested to do so, you will be notified via email. If you do not agree with all the changes, you must stop using the PAY LESS PACKAGING website, as well as any other related goods or services. Continued use of our websites, goods or services, following a formal change notification to this policy, will be deemed as your acceptance of the updated terms and conditions. The policy will therefore apply to you.